At DummAir, we are committed to providing high-quality dummy flight ticket services for visa applications and travel documentation. This Refund Policy outlines the circumstances under which refunds are issued and the process for requesting a refund.
We encourage you to carefully review this policy before making a purchase. By completing a booking, you acknowledge and agree to the terms of this Refund Policy.
Quick Summary
Full Refund
If service not delivered within 24 hours or technical issues
Partial Refund
Cancellation within 2 hours of payment (50% refund)
No Refund
After ticket is delivered or 2 hours post-payment
2. Eligible Refunds (100% Money Back)
You are eligible for a full refund (100%) in the following situations:
2.1 Service Not Delivered
24-Hour Guarantee: If we fail to deliver your dummy ticket within 24 hours of successful payment
No Response: If our team does not respond to your support request within 48 hours
Service Unavailable: If the service becomes unavailable after payment but before delivery
2.2 Technical Issues
Invalid PNR: If the provided PNR is not verifiable with the airline system
Wrong Details: If the ticket contains incorrect information due to our error (not your input error)
System Failure: If our system fails to generate a ticket despite successful payment
Quality Issues: If the ticket does not meet the quality standards described on our website
2.3 Double Payment
If you are charged twice for the same booking due to payment processing errors
Duplicate charges will be refunded within 5-7 business days
2.4 Service Cancellation by DummAir
If we are unable to fulfill your order for any reason
If we terminate the service before delivery
✅ 24-Hour Delivery Guarantee
We guarantee delivery within 24 hours or you get a full refund. Most tickets are delivered within 1-2 hours, but we allow up to 24 hours for complex bookings.
3. Partial Refunds (50%)
3.1 Early Cancellation
You may cancel your order within 2 hours of payment and receive a 50% refund if:
The ticket has NOT yet been generated or delivered
You contact us within 2 hours of payment confirmation
You provide a valid reason for cancellation
Our team has not yet started processing your order
⏰ Time-Sensitive
The 2-hour window starts from the moment you receive payment confirmation, not from when you place the order. After 2 hours or after ticket delivery, cancellations are not accepted.
4. Non-Refundable Situations
No refunds will be issued in the following circumstances:
4.1 Successful Service Delivery
Ticket Delivered: Once your dummy ticket is successfully generated and sent to your email
Verifiable PNR: When the PNR is live and verifiable with the airline
Access Granted: When registered users access/download the ticket from their dashboard
4.2 Customer Error
Wrong Information: If you provided incorrect passenger details, travel dates, or routes
Spelling Mistakes: Name misspellings or other input errors on your part
Missed Email: If you did not check your email or spam folder for the ticket
Changed Mind: If you simply changed your mind after delivery
4.3 Third-Party Decisions
Visa Rejection: If your visa application is rejected by the embassy (our tickets are verifiable, but visa approval is not guaranteed)
Immigration Issues: If immigration officers reject the ticket (though rare, decisions are at their discretion)
Airline Changes: If the airline cancels or modifies the route after ticket issuance
Policy Changes: If embassy or immigration policies change after your purchase
4.4 Late Cancellation
Cancellation requests made more than 2 hours after payment
Cancellation requests made after ticket delivery
Cancellation due to personal travel plan changes
4.5 Misuse of Service
If you attempted to use the dummy ticket for actual flight boarding
If you violated our Terms of Service
If you engaged in fraudulent activity
If you abuse the refund policy (repeated false claims)
🚫 Important Notice
Visa rejections and immigration decisions are beyond our control. Our dummy tickets are verifiable and accepted by most authorities, but we cannot guarantee visa approval or entry clearance. Therefore, refunds are not issued for visa rejections.
5. How to Request a Refund
5.1 Contact Us
To request a refund, contact our support team via:
Email:support@dummair.com (Subject: Refund Request - Order #[your_order_number])
Please provide the following information in your refund request:
Order number or transaction ID
Email address used for booking
Reason for refund request
Supporting evidence (if applicable)
Screenshots or documentation of the issue
5.3 Review Process
Submission: You submit a refund request with required information
Acknowledgment: We acknowledge receipt within 24 hours
Review: Our team reviews your request within 2-3 business days
Verification: We verify your order details and refund eligibility
Decision: You receive a decision (approved/denied) via email
Processing: If approved, refund is processed to your original payment method
5.4 Refund Timeline
Decision Time: 2-3 business days from request submission
Processing Time: 5-7 business days after approval
Bank Processing: Additional 3-10 business days depending on your bank
Total Time: Up to 14-20 business days for refund to appear in your account
💡 Pro Tip
For faster resolution, include your order number in the subject line and provide detailed information about the issue. Screenshots and evidence expedite the review process.
6. Refund Methods
6.1 Original Payment Method
Refunds are issued to the original payment method used for the booking:
Credit/Debit Card: Refund appears as a credit on your card statement (5-10 business days)
PayPal: Refund to your PayPal account (3-5 business days)
Bank Transfer: Direct refund to your bank account (7-14 business days)
Mobile Money: Refund to your mobile wallet (1-3 business days)
6.2 Store Credit (Optional)
In some cases, we may offer store credit as an alternative:
Faster Processing: Instant credit to your DummAir account
Bonus Credit: Sometimes includes extra 10-20% bonus credit
No Expiration: Can be used for future bookings anytime
Your Choice: You decide whether to accept store credit or original payment method refund
7. Disputes and Chargebacks
7.1 Contact Us First
Before initiating a chargeback, please contact us to resolve the issue. We are committed to fair resolutions and most issues can be resolved quickly through direct communication.
7.2 Chargeback Policy
Chargebacks without prior contact may result in account suspension
We will provide transaction evidence to your bank/card issuer
Fraudulent chargebacks may result in permanent account termination
Chargeback fees may be charged if the dispute is resolved in our favor
7.3 Dispute Resolution
We prefer to resolve disputes amicably:
Contact our support team within 30 days of purchase
Provide detailed explanation and evidence
We will investigate and respond within 3 business days
If unresolved, escalate to our management team
Final decisions will be made within 7 business days
⚠️ Chargeback Warning
Chargebacks should be a last resort. They incur fees for both parties and can result in account restrictions. We encourage open communication to resolve any issues fairly and quickly.
8. Special Circumstances
8.1 Force Majeure
In case of events beyond our control (natural disasters, pandemics, government actions, war, etc.), we will work with you to find a fair solution, which may include:
Rescheduling your booking to a later date
Issuing store credit for future use
Partial or full refund at our discretion
8.2 Service Updates
If we make changes to our service that materially affect your order:
You will be notified via email immediately
You may choose to accept the changes or request a full refund
Refund must be requested within 48 hours of notification
8.3 Medical Emergencies
In case of medical emergencies or family bereavement:
Contact us with supporting documentation (medical certificate, death certificate, etc.)
We will review on a case-by-case basis
Partial or full refund may be considered
Store credit for future use is always available
9. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Material changes will be communicated via email. The policy in effect at the time of your purchase governs your transaction.
10. Contact Information
For refund requests, questions, or concerns about this policy, please contact us: